......I don't like to complain. (Yes, OK, stop laughing those of you who know me really well!) but I don't think this is good enough.
A while ago I bought a complete roll of wadding. It was one I had used before, and I really liked it. Unfortunately, when I used it on my Leaves Around the Cabins quilt, it bearded. Badly. Very badly. I did not realise just how badly until I took the quilt off the frame when I had finished it. I had used a cracked-ice sort of fabric on the back in a gorgeous rust colour, so it showed. Really, really badly, but I was not about to undo all that quilting.
I have used this wadding a lot in the past, but only ever with light coloured backings, so I don't know if this had been happening all the time with this roll or not.
Anyway, I decided to email the manufacturer about it. I got no reply within about a week, so I emailed again. Still no reply. I emailed for a third time, and then a fourth, with the same response each time.
Guess who won't be using any waddings from this company again? Am I being unreasonable in expecting a reply? Specially in the current economic climate.
So tell me, is it me?
Not at all unreasonable - we pay a lot of money for waddings and I would hate it if a quilt I made started started to look shabby just as I had finished it!
ReplyDeletewill you name and shame? or are you keeping this info to your self?
I'd expext a reply too, particularly with something that das already been tried, tested, and supposedly proved. The domestc, seni=proffessonal or even professional quilter should demand quality, how else is the nmanufacturer going to knoe there is a problem if we son't speakup. You deserve an answer! imho!
ReplyDeleteHi Ulla,
ReplyDeleteFirst off, I LOVE your maple leaf quilt - the white just makes the leaves pop! Such a beautiful quilt to have something like that happen! I can understand your frustration! I think I would e-mail them a fourth time, explain that you have a VERY well read quilting blog and that you will be posting the results of the wadding and you will be telling your followers not to use their brand. I think it has been REALLY nice of you,so far to not name the brand but we want to know so as not to use it. A quilt takes a lot of time and effort not to mention the expensive of the materials to have something like this to happen. The company should at lease respond to your emails. I feel for you!
Take care!
Paulette
Hi Sue!
ReplyDeleteMy appologies!!! I called you Ulla -not quilt Sue!! So sorry! I had the right blog though! I think it is too early in the morning (almost 5 am)-couldn't sleep. We are back on the road today travelling home after the wedding. Again-sorrrrry!
Take care!
Paulette
Oh nooooooooo - Leaves is such a beautiful quilt, you don't want it bearding.
ReplyDeleteIs it Hobbs 80/20 by any chance? I've heard some less than perfect things about their production quality in the last couple of years, which is a darn shame - 80/20 has always been one of my favourite battings.
It was actually one of the Warm and Natural products. While I can accept that things might be not up to their usual standard occasionally, what has really annoyed me is the deafening silence from them. I really can't find any excuse for that, so for that reason alone I will be very unlikely to use their products again. My 2nd favourite was Hobbs 80/20, so now after your comment Bilbo I have a problem!
ReplyDeleteRight, first things first - stop worrying about Hobbs! This was a couple of years back when there was lots of whining and witching on one of the longarm lists. I bet that any rolls of 80/20 you buy now will be perfectly OK.
ReplyDeleteShame about the W&N, especially as I have just used Warm & White for the Yellow Peril. Have you checked their website for a corporate email you could write to? I never use generic "customer service" email addys if I can help it, they don't usually provide much in the way of service.
Hi Sue - hope you don't mind me popping across from Bag End & Veg Heaven & I'm sorry to hear about your substandard wadding - do you have a proper write-in address?
ReplyDeleteA letter addressed to the managing director (all the better if you have his/her name - you might get that from the website?) might do the trick. I'd send by recorded delivery, and cc. to your local trading standards too.
It's just plain wrong that they are ignoring a good customer!
Oh man, I'm totally bummed. Unacceptable. Bad business, too.
ReplyDeleteThanks everyone for the comments. So it's not just me then??
ReplyDeleteI think I will try and find a real person's name and contact them. That's my usual next step, then I will start on the big guns, you know, Chairman/MD, recorded delivery, etc. Last time I had to go that route with a company, I also had to get Trading Standards involved, and it was amazing how quickly that got results!! I don't want to go that far though. I really only wanted to draw the company's attention to a problem I had, and all I want is an acknowledgement/apology from them. It's the total silence that has annoyed me.
PS Hazel, of course I don't mind you dropping in, I'm thrilled, and hope you'll keep coming back. I think you're well on the way to catching the bug now!
ReplyDeleteSue,sorry this happen and no its not you . You have every right to be up set. I would be too . Find an address and write a letter the OLD way!!
ReplyDeletebp
So sorry you're having problems with the product. It seems to me that they could at the very least acknowledge your e-mail. I'm curious to know if and when you receive a response.
ReplyDelete